Overview

This Refund & Return Policy outlines how refunds, revisions, and service finality are handled for digital services, marketing services, creative production, consulting, and other professional service offerings.

1. Refund Eligibility

Advance Payments for Services Not Yet Started

If payment was made for services that have not begun, a refund may be considered, provided that:

  • No work has started

  • No resources have been allocated

  • No third-party tools, software, or advertising costs have been incurred

Partial Refunds

If a service is partially completed, a partial refund may be considered based on:

  • Work completed

  • Time and manpower used

  • External costs already incurred

2. Non-Refundable Services

Refunds are not available for services that have already been:

  • Services already delivered or completed

  • Digital marketing campaigns initiated or executed

  • Published, exported, or delivered creative assets

  • Consultation, strategy sessions, audits, or analysis reports

  • Monthly retainer services already performed

  • Third-party costs including ads budget, subscriptions, or platform fees

Once the service has entered the planning, research, execution, or creative development phase, it is considered partially rendered and may not qualify for a full refund.

3. Refund Request Deadline

Refund requests must be submitted within 7 days from the date of invoice, payment, or service agreement.
Requests submitted after 7 days may not be eligible.

4. Refund Process

1. Submit Your Request

To request a refund, contact the service provider and include:

  • Your name or company name

  • Invoice or payment reference

  • Service purchased

  • Reason for the refund request

2. Evaluation

Each request will be reviewed individually.
A decision will be provided within 7 business days.

3. Refund Issuance

If approved, refunds will be processed to the original payment method within 10 business days.

5. Return & Service Finality Policy

No Revisions for Completed Digital Services

Digital or creative services, once completed or delivered, cannot be revised, reversed, or returned.
This applies to:

  • Completed creative work

  • Digital campaign execution

  • Released or published content

  • Activated or scheduled ads

Any revisions outside the scope of the original agreement may require additional fees or a new service agreement.

No Indemnity for Outcomes

All digital and marketing activities involve variables beyond the service provider’s control, including platform algorithms, market behaviour, audience response, and competition.

By engaging these services, clients acknowledge and agree that:

  • The service provider is not liable for any adverse outcomes, including fluctuations in performance, reduced engagement, or lower-than-expected results.

  • Positive outcomes such as increased traffic, engagement, ROI, or sales do not entitle clients to additional compensation.

  • No indemnity, damages, or compensation may be claimed for any result, whether favourable or unfavourable, arising from the services rendered.

No guarantee of specific performance or financial return is provided.

No Returns for Digital or Custom Services

Since the services involve digital deliverables, custom work, or time-based professional effort, returns are not applicable.

If concerns arise before the work is marked as completed, reasonable revisions may be offered at the service provider’s discretion.